At Tyreline.shop, customer satisfaction is very important to us. We strive to provide high-quality bike tyres, tubes, engine oils, and spare parts. If you face any issue with your order, please review our refund and return policy below.
1. Eligibility for Returns
You may request a return or replacement if:
- You receive a wrong product
- The product is damaged during delivery
- The product is defective or not as described
To be eligible for a return:
- The product must be unused and in original condition
- Original packaging must be intact
- The request must be made within 48 hours of delivery
2. Non-Returnable Items
For safety and quality reasons, the following items are non-returnable:
- Used or installed products
- Engine oils once opened
- Products damaged due to improper use
- Items returned without original packaging
3. Return Process
To initiate a return:
- Contact our customer support within 48 hours of receiving your order
- Provide your order number and clear images of the product
- Our team will review your request and guide you through the next steps
Returns sent without approval may not be accepted.
4. Refund Policy
- Once the returned product is received and inspected, we will notify you of approval or rejection
- Approved refunds will be processed within 7–10 working days
- Refunds will be issued via the original payment method or as agreed
5. Exchange Policy
- If the issue is due to our error (wrong or damaged item), we will arrange a replacement
- Exchange depends on product availability
6. Shipping Costs
- If the return is due to our mistake, return shipping costs will be covered by Tyreline.shop
- If the return is due to customer preference or incorrect selection, shipping costs may be borne by the customer
7. Cancellation Policy
- Orders can be cancelled before dispatch
- Once an order is dispatched, it cannot be cancelled
8. Contact Us
If you have any questions about our Refund & Return Policy, please contact our customer support team. We are always here to help.